Learn to troubleshoot Windows XP applications, and prepare to write Microsoft Certified Professional (MCP) exam 70-272 – the second of two required to become a Microsoft Certified Desktop Support Technician (MCDST). The certification prepares you to work as a help desk technician, customer support representative, support specialist or technical support representative.

Note(s):

This course is an online (distance education) course, and registration is offered through continuous intake meaning you may register in it at any time (24 hours a day, 7 days a week). Register in the section (CRN) with the date range that includes the date on which you want to start the course. Keep in mind that your materials will take approximately a week to arrive once you register. You have 120 calendar days from the day you receive the course materials to complete the course. Please ensure you are familiar with the technology requirements specific to this course.