This certificate is designed for those looking to play the pivotal reception role in a variety of medical settings. Develop the customer service skills needed to help clients navigate through the medical process. Learn how to respond to telephone/email or in-person inquiries, schedule appointments, manage health records and use technology effectively in a health care setting. For more information, contact the Continuing Education Community Services & Health Sciences department at 416-415-5000, ext. 2126, or cecommunity@georgebrown.ca.

You must have a secondary school diploma and a Grade 12 English credit with a grade of C- (60%) or better, and you must be proficient in Microsoft Word. If you do not meet the English requirement, you must complete the General English Assessment and score high enough to be assigned to College English.

We recommend that you complete the compulsory courses in the order shown below. However, the order you complete the required courses is only restricted by prerequisite requirements.

Compulsory Courses (Five)
GNRL 9171   Dealing with Difficult People
SCI 9016   Medical Terminology for Medical Office Assistants I
OP 9012   Medical Office Procedures I
COMP 9454   Telephone Communication (online)
PREP 9040   Career Launch for Health Office Professionals

Optional Courses
OP 9016   Medical Billing